Our processing time is 1-2 business days from the date your order is placed.

If you'd like to cancel or modify your order, you can reach out to us via our 'contact' page. Please make sure to include your order number and specific request. Keep in mind that orders cannot be modified after 2 hrs of placing and cannot be canceled once sent out.

At the moment, we only ship within the U.S. We plan to expand our shipping internationally in the future, so stay tuned for updates!

The 'free shipping' discount only applies to physical products that require shipping. If your order includes a gift card, the value of the gift card is not counted toward the free shipping threshold. This means that even if the total value of your order, including the gift card, meets the free shipping requirement, you will not qualify for free shipping because the gift card is not a shippable item.

We offer free 14-day returns on all items, as long as they're sent back in their original condition and packaging. Please note that all e-gift card sales are final and cannot be returned. This also applies to any items on sale, thank you for understanding!

We want to make returns as easy as possible for you! If you'd like to return an item, you can reach out to us via our 'contact' page or send us an email at contact@sorellaofficial.com. Please make sure to include your order number and specific request. You have up to 14 days after receiving your item(s) to request a return.

Please note that we can only accept returns that have been requested first. Items sent back to us without first requesting a return will not be accepted - meaning, unarranged returns won't be processed.

Once your return has been approved, we'll issue a full refund to your original method of payment within 10 days. Keep in mind that it may take a little time for your bank account or credit card company to post the refund.

Let us know if you have any questions, we're more than happy to help!

We do not offer exchanges at this time.

For now, Sorella is an online-only shop. While we don't have in-person options just yet, we're exploring opportunities to meet you at festivals and markets in the future! Stay tuned if you're local to the St. Louis, Missouri area.

We’re always looking to expand our inventory! If you're interested in an item that we don’t currently offer, please feel free to send us a request through our 'contact' page. We can’t guarantee that we’ll be able to fulfill every request since we are commited to ethical sourcing and will only offer items that meet these standards.

At this time, we do not offer gift wrapping services. However, we are actively working to introduce this option in the near future!